Sunday, November 27, 2011

Ethics In Advertising (Survival of the fattest)


"Man ought to regard himself, not as something separated and detached, but as a citizen of the world, a member of the vast commonwealth of nature and to the interest of this great community, he ought at all times to be willing that his own little interest should be sacrificed."
--Adam Smith (Theory of Moral Sentiments, 1790, p.140)

"though it is worth while to attain the end merely for one man, it is finer and more godlike to attain it for a nation or for city-states" Aristotle (Nicomachean Ethics 1:2)

Ok. I know these are lofty ideals, especially in regard to the modern agenda which seems to be survival of the fattest, but we should be talking about ethical marketing. Maybe more now than ever.

Recent events such as the overturning of Middle Eastern governments, worldwide big business protests, bank bailouts, all can be traced to the separation of poor and rich that is happening across the global economy.

We are pretty fortunate in Canada to have an oppositional government to keep things from getting TOO carzy, but it doesn’t mean we don’t feel it here too. For an example closer to home, it’s possible that most of us have opened bills from service providers and wondered why your bill is higher than expected. Possibly a new charge or two that you have no clue what it even means?

It just seems too easy for those in the black to take advantage of those in the red.

I remember buying a cell phone package when I was a younger sucker. Strolling along in a dimly lit mall, when I was allured to the display of phones with attractive price tags on them.

$0 was the one that caught my eye.

Then they handed me a multi page legal document with fine print from top to bottom. “Sign here, here, and here. Initial…and…were done!” She said.

Needless to say, after 2 months, my bills were rarely under what she quoted and when I decided to cancel, they charged me $250.00 for that alone.

I should have had a lawyer on retainer with me. It might have been cheaper.

The fact of the matter is the service providers don’t expect people in a mall to have their lawyers, they know the demographic is young people wanting tech toys with little money in there pockets. They have done the research. They have the resources to make this happen so they do. It’s dirty pool.

Is it my responsibility as the consumer to avoid these situations?  To some extent yes, but it is certainly the responsibility of the vendor to let their potential customers in on any secrets, be they hidden in fine print or just “surprise” mystery charges along the way.

Sometimes it’s not easy to draw the line between ethical and unethical advertising. Ads are constantly preying on out natural instincts all the time, but it just seems to me that too much is of the harmful nature.

- John Greenberg, JACtunes Media